Protect Citizen Data While Deploying Your AI Chatbot
Your residents expect instant answers. Your compliance team expects zero data leaks. Protecto lets you build AI chatbots that actually work in government, without risking PII exposure or breaking data protection rules.
Real-time PII protection for municipal AI. Deploy faster, sleep better.
- 99% PII Detection
- 4-Week Implementation
- Fortune 500 Trusted
- Trusted by Engineering Teams Building AI at Scale
Why Most AI Chatbots Fail Government Security Reviews
You’re not building a generic customer service bot. You’re handling resident inquiries about permits, tax records, utility accounts, and public records requests. That means every interaction potentially contains:
Social Security Numbers in service requests, property addresses linked to owner data, payment information from utility queries, and names and contact details in every conversation.
Traditional chatbot vendors tell you to “scrub the data first” or “only use public information.” But that kills the whole point. Residents want personalized answers, not generic FAQs.
The real question isn’t whether your AI needs sensitive data. It’s whether your AI can use that data without exposing it.
- "Traditional redaction breaks AI accuracy by 40%+ in municipal use cases"
How Protecto Secures Your Chatbot Without Breaking It
Protecto sits between your chatbot and the LLM, protecting data at every stage without breaking functionality.
Data Ingestion Layer
Scan and mask PII in your knowledge base (city documents, permit records, meeting minutes) before embedding for RAG retrieval.
Prompt Protection
Real-time scanning of every citizen query before it hits the LLM. Context-preserving masking ensures AI accuracy.
Response Filtering
Policy-based unmasking ensures only authorized staff see unmasked citizen data. Complete audit trail included.
4-Week Proven Implementation Path
- Week 1: API integration for initial sandbox setup (2-3 days of engineer time)
- Week 2: Testing with real city data and accuracy validation
- Week 3: Staff training and sandbox deployment with your team
- Week 4: Production rollout and monitoring setup
Traditional Redaction vs. Protecto
| Capability | Generic Redaction | Protecto |
| PII Detection Accuracy | 83-88% | 99% |
| Context Preservation | ❌ Breaks AI | ✓ Maintains 100% |
| AI Accuracy Impact | -40% to -47% | 0% degradation |
| Audit Trail | Limited | Complete |
Works With Your Existing Municipal Stack
You're not ripping out your CRM, permitting system, or agenda management platform. Protecto integrates via standard REST APIs with the tools you already use.
Permitting & Planning Systems
Accela, ViewPoint, OpenGov
Direct API integration with existing permit workflows and planning document repositories. Protect citizen data in building permits, zoning requests, and public records.
CRM & 311 Systems
Salesforce Government Cloud, Microsoft Dynamics, SeeClickFix
Seamless data protection for resident service requests and case management systems. Secure handling of complaints, inquiries, and service tickets.
Agenda Management
Granicus, CivicClerk, Municode
Secure AI access to council meeting archives and public records without PII exposure. Process legislative documents safely for citizen queries.
Public Records Management
GovQA, NextRequest, JustFOIA
Protected handling of public records requests containing sensitive citizen information. Automated PII redaction for transparency compliance.
API Features Built for Government
Protecto integrates via standard REST APIs with the tools you already use.
- Synchronous calls for real-time chatbot responses at low latency to maintain conversational flow with residents.
- Asynchronous batch processing for embedding large document sets like city council archives, planning documents, and historical records.
- Multi-tenant setup so each department (Planning, Finance, HR, Public Works) can manage their own masking policies independently.
- Role-based unmasking tied to your Active Directory or SSO, ensuring only authorized personnel see sensitive citizen data based on their job function.
Real-World Use Cases
Customer Success
Mask PII in tickets and chats, but still let AI resolve cases quickly.
Healthcare
Protect PHI in clinical transcripts while ensuring HIPAA compliance and diagnostic accuracy.
Financial Services
Block account details, salaries, or contracts while enabling AI-driven analytics.
Enterprise Multi-Agent Systems
Apply tenant- or team-specific rules across agent-to-agent and MCP-driven workflows.
Ready to Secure Your AI Chatbot Deployment?
Most municipal AI projects fail because they try to solve security after building the chatbot. You're doing this the right way by thinking about PII protection from day one.
- SOC2 Certified
- HIPAA Compliant
- GDPR Ready
- ISO 27001