and Announce Global Strategic Alliance to Revolutionize AI-Driven Customer Support Worldwide and Announce Global Strategic Alliance to Revolutionize AI-Driven Customer Support Worldwide

San Francisco, CA – February 19, 2024 – In an exciting development set to redefine the landscape of customer support,, the forefront provider of Gen AI powered Contact Center Automation Suite, alongside, the innovator in AI-based data privacy and security, are proud to unveil a strategic partnership aimed at deploying secure, intelligent customer support solutions across the globe. This collaboration merges the strengths of's advanced, AI-enabled platform, designed to offer exhaustive automation for enterprise contact centers, with's sophisticated privacy technologies, marking a significant milestone in the delivery of next-generation customer experiences worldwide.

This global alliance is poised to ensure that Large Language Models (LLMs) can process tokenized sensitive data with unmatched accuracy and coherence, a ground breaking advancement in the realm of AI and data privacy. Emphasizing Role-Based Access Control (RBAC) and role-aware data filtering, this partnership guarantees access to authorized content while preserving integrity within a Role-Aware Gateway (RAG). Tailored for versatility, the solution is accessible both via API and as a service, accommodating the varied requirements of businesses around the world, irrespective of their operational setup.

Addressing the evolving needs of the global market and the intricate challenges of data privacy and security, the partnership delivers a comprehensive solution that enhances operational efficiency and customer satisfaction, while navigating the complexities of global data privacy standards.

This initiative is crafted to equip organizations with:

  •'s AI capabilities, offering personalized, enterprise contact center automation suite through text and voice channels, and bringing efficiency to contact center operations
  •'s leading-edge privacy-preserving AI, ensuring all data handling processes, from model training to inference, comply with the highest global data privacy regulations.

Designed to serve the global market, the partnership offers unparalleled advantages, including:

  • In Banking: Delivering secure, personalized financial advice and support via AI models trained on anonymized data, coupled with advanced fraud detection capabilities.
  • In Healthcare: Providing confidential patient support and secure data management, with a steadfast commitment to keeping patient data confidential and compliant with global data protection regulations.
  • In Government: Providing citizen services at scale and leveraging Gen AI capabilities without exposing customer data and keeping PII to external parties.

Executive Insights:

"This partnership transcends the traditional boundaries of customer support, inaugurating a new era where global industries can harness the power of AI, with an unwavering focus on data privacy and security. Our joint efforts are dedicated to redefining customer experiences on a global scale, setting new standards of excellence in customer engagement" expressed the Chief Executive Officer of, Gaurav Singh
"Together, we are not merely offering a new product but pioneering a transformation in the responsible use of AI technology across the world, Our vision is to establish a worldwide benchmark for innovation, security, and customer satisfaction in the customer support domain." stated the Chief Operating Officer of, Protik Mukhopadhyay

Availability: The innovative solutions developed through the strategic partnership between and are now globally available. Businesses around the world are invited to explore how these advancements can redefine their customer support operations. For further information or to schedule a demonstration, please reach out directly to or

About As a global leader in Contact Center Automation, empowers businesses worldwide to elevate their customer support, agent efficiency improvement and driving automated quality audits with Gen AI.

About At the forefront of AI data privacy and security, enables global businesses to responsibly leverage AI, ensuring data remains confidential and compliant with stringent international regulations.

Contact Information:

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Amar Kanagaraj

Founder and CEO of Protecto

Amar Kanagaraj, Founder and CEO of Protecto, is a visionary leader in privacy, data security, and trust in the emerging AI-centric world, with over 20 years of experience in technology and business leadership.Prior to Protecto, Amar co-founded Filecloud, an enterprise B2B software startup, where he put it on a trajectory to hit $10M in revenue as CMO.

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