San Jose, CA, Feb 6, 2025 – Protecto, a leader in AI data security and privacy, is excited to announce its partnership with Ivanti, a global leader in IT Service Management (ITSM). This collaboration ensures secure, compliant, and privacy-first AI adoption by integrating Protecto’s cutting-edge data guardrails with Ivanti Neurons for ITSM APIs.
“As organizations integrate AI into IT workflows, data privacy and compliance become critical pillars,” said Kalyan Vishnubhotla, Director of Ivanti Strategic Partnerships. “Enterprises need to protect sensitive data in growing AI use cases. This partnership with Protecto ensures our customers can securely leverage AI while maintaining strong privacy and compliance standards.”
With AI rapidly transforming IT operations, enterprises face significant data privacy, security, and compliance challenges. Protecto’s real-time data masking and unmasking technology now secures Ivanti’s APIs, preventing data leaks, protecting sensitive data, and ensuring adherence to privacy regulations such as GDPR, CCPA, and HIPAA.
“Our mission is to unlock data for safe AI use. Existing APIs in large SaaS platforms are not designed to share data with AI agents. Protecto adds a lightweight guardrail around the API to ensure data security, privacy, and compliance when AI agents access data,” said Amar Kanagaraj, CEO of Protecto.ai.
AI agents increasingly rely on traditional APIs for data access, yet most APIs in large SaaS platforms lack the necessary safeguards for AI-specific use cases. Protecto enhances these APIs with a security-first approach, implementing a guardrail that ensures compliance, privacy, and data protection when AI agents interact with enterprise data.
Protecto’s Role: AI Data Guardrails for Ivanti ITSM APIs
By integrating with Ivanti Neurons for ITSM, Protecto acts as a security layer between AI agents and ITSM data, ensuring that sensitive data is identified, masked, and handled securely before reaching AI models.
Key Benefits of Protecto + Ivanti Integration
✅ Data Security – Automatically identifies and masks sensitive data (PII, PHI, etc.) before it reaches AI agents, preventing unauthorized access.
✅ Compliance Assurance – Helps organizations meet privacy regulations (GDPR, CCPA, HIPAA) by protecting sensitive data and maintaining a full audit trail.
✅ Transparency & Control – Logs all data interactions, allowing enterprises to monitor, audit, and enforce policy-based data masking and unmasking.
How Protecto Secures Ivanti Neurons for ITSM
1️⃣ AI Agent Request
An AI agent requests data from Ivanti’s Safe API powered by Protecto, such as customer details or ticket information.
2️⃣ Protecto Interception
Protecto acts as a guardrail before the request reaches the Ivanti API, ensuring sensitive data is identified and protected.
3️⃣ Request Scanning & Masking:
- Protecto scans the incoming requests for PII, PHI, or other sensitive data.
- If detected, Protecto applies real-time masking before the request is processed.
4️⃣ API Response Processing:
- The Ivanti API responds with requested data.
- Protecto intercepts and scans the response for additional sensitive information.
- Protecto applies further masking or filtering as necessary.
5️⃣ Secure Response to AI Agent
Protecto delivers a safe, privacy-compliant dataset to the AI agent, ensuring that sensitive data remains protected.
6️⃣ Authorized Unmasking (If Needed)
If the AI agent has the proper authorization, Protecto enables controlled unmasking, ensuring strict access control.
7️⃣ Comprehensive Audit Logging
Protecto logs all interactions, including requests, responses, masking, and unmasking actions, providing full transparency and an auditable compliance trail.
A Game-Changer for AI-Powered IT Operations
With Protecto’s integration, Ivanti customers can confidently leverage AI in IT operations while ensuring data remains secure and compliant. Protecto safeguards ITSM automation by preventing data exposure and maintaining privacy without sacrificing efficiency.
Protect Your APIs. Secure Your Data. Enable Safe AI.
Get Started Today! For access to Ivanti ITSM’s SAFE APIs and Protecto’s integration guide, contact us at help@protecto.ai.
